Terms & Conditions

Your access to and use of kpodcoffee.co.uk, ("The Website") or any other affiliated site is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By ordering from K, you fully accept the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions, you must immediately stop using the Website and discontinue purchasing from KPod Coffee in any form.

We offer our customers a 100% Quality guarantee or your money back!

At KPod Coffee we are proud and passionate about delivering excellent quality coffee in every Cup. We are so confident that you will be pleased with the quality of our superior blends of Coffee that your purchase is backed by a 30-Day money back guarantee.

However if you do have any concerns then be please contact us directly to discuss and agree the appropriate next steps as we do offer the below quality guarantee and money back scheme.

This guarantee applies only to purchases made on this website.

Please take the following steps:

Contact us on 01789 491 800 to discuss your concerns and agree appropriate next steps.
It is the Customers responsibility & cost to return the goods to us in an undamaged state. We recommend customers use a traceable delivery method for sending return packages. KPod Coffee will not be responsible for any delay or loss of any packages in transit.
We will then send off the specific product to an independent 3^rd party for testing and analysis.
We will then evaluate the test results and share the outcome with the Customer.
We will then agree the appropriate action in order to resolve the enquiry.

IMPORTANT: KPod Coffee reserves the right to refuse any money back guarantee refund request based upon the abuse of our policy.

ADVICE

The contents of the Website, or any verbal communication from KPod Coffee does not constitute advice and should not be relied upon in making or refraining from making, any decision.

CHANGES TO WEBSITE

KPod Coffee reserves the right to:

Change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that KPod Coffee. shall not be liable to you for any such change or removal; and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed your acceptance of such change.

MAILING LIST

By maintaining your membership "registration" on the "website" you agree to receive regular communications from KPod Coffee, KPod Coffee will never sell or provide your information to a third party. if this is unacceptable email info@Sourcedcoffee company.co.uk from the email account, registered with KPod Coffee, to remove yourself from our website. You can also unsubscribe: from emails via the provided link; by logging into your account and unsubscribing.

OWNERSHIP

All goods remain the property of KPod Coffee until paid for in full.

DELIVERY TIMES

We aim to deliver orders placed before 12.00 noon Mon-Fri within the time-frame boundaries of the courier package you choose, however in the event we are out of stock we will send the items as soon possible. Delivery times for machines may vary.

KPod Coffee accept no liability in non-next working day delivery and under no circumstance compensate for said non delivery.

DELIVERY CHARGES

The delivery charge is calculated by the total price of the all items ordered; this is automatically calculated in the shopping cart for you. Please Note that additional charges will apply for Channel isles or Scottish isles, Ireland & Scottish borders or preferential shipping requirements (e.g: before 12 / Saturday shipping).

ORDER ENQUIRIES

E-mail info@Sourcedcoffee.co.uk or use our website contact page.

RETURNING GOODS

Any opened/used consumables will not be accepted for refund or exchange. In regard to returning accessories (non-coffee products), you may be able to return the goods which are not faulty. We may accept returns up to 14 days after you have received the goods (for reference received time for the goods starts from the date you have signed for the goods (signature from the courier service is recorded for evidence).

We reserve the right not to refund items that are returned in unusable or unsellable condition, (e.g. - out of date, ripped packaging) PLEASE NOTE: The cost and responsibility of returning non faulty or unwanted goods will be the responsibility of the customer. We will only issue the refund once the goods are returned to us and we have agreed that the goods and packaging are in a satisfactory re-sellable condition and have not been used.

Whilst we will make every attempt to remedy this type of situation, we must emphasise it is everyone's interest to ensure the correct items are being ordered and suited for your particular requirements.

COLOURS & IMAGES

The colour of goods may vary slightly from that shown on the website due to limitations of browser software, photo quality and monitors, KPod Coffee also reserve the right to amend any designs or images without prior notice. Images are purely for illustration purposes and packaging or product may differ from the image shown, whilst we endeavour to ensure the images and content on the site is a current as possible, KPod Coffee will accept no liability for any errors or omissions in this information.

STOCK DATES (USE BY / SELL BY)

KPod Coffee have a minimum 28 day policy. No product we ship will have less than 28 days of expiry (exceptions can include fresh bake goods - cookies or promotional - low dated stock)

CONSUMER RIGHTS

None of these Terms and Conditions affect your statutory consumer rights.

CANCELLATIONS

You may cancel your coffee and accessories order up until the point when the order has been dispatched, this usually occurs within 12 hours of the order being placed but may be longer or shorter depending on the circumstances. If an order is cancelled before dispatch any charges payments made by the customer will be refunded in full providing the goods have not been dispatched.

If the order is cancelled and the goods have already been dispatched it will be dealt with as a 'return'. And you the customer will be fully liable under the returns policy stated above. PLEASE NOTE: By purchasing equipment or entering into a lease agreement with KPod Coffee the above cancellation conditions no longer apply.

REFUNDS ON RETURNED GOODS

Refunds are given by credit or debit cards where possible however in most cases a credit note will be put on the customer account. Orders paid for by cheque or cash will be refunded by Company cheque unless otherwise stated, such amendment may result in a card admin fee of up to 5% depending on the amount and type of card used when purchasing the goods.

CHEQUE PAYMENTS

We can accept Cheque payment prior to processing an order if absolutely necessary. Please make cheques/postal orders payable to KPod Coffee and send to the contact address together with your order and you contact details by selecting the invoice option on the payment page. Please where possible include as much information as possible such as Order numbers and company names.

CUSTOMER ACCOUNTS

Customer accounts are granted at the sole discretion of KPod Coffee, KPod Coffee reserve the right to charge interest on any "overdue account". An account is deemed overdue when invoices remain unpaid for a period of 28 days or longer.

SITE SECURITY

This website uses Stripe Secure Payment System for all credit card and debit card and Paypal transactions.

This website requires that you must register to use this site. As part of your initial order you will be asked to create a username and password. However, we do not record your credit or debit card details - this is to ensure complete security of your payment details.

PRIVACY

We use your personal information to provide the services you've requested (i.e. to process your order). We may also use this information for auditing, research and analysis to operate and improve our technologies and services. We will not pass your details on to any third parties.

VALIDITY

As coffee prices are determined on supply of the base product each year, prices are subject to change without notice. We will however endeavour to maintain the listed prices and any change to your list price will be made clear on the website.

ERRORS & OMISSIONS

The information included in this website has been checked for accuracy. KPod Coffee will accept no liability for any errors or omissions in this information.

PRICES

All prices are in pounds sterling, include VAT where stated. Carriage is added during the checkout process. All pricing is subject to change, KPod Coffee reserve the right to change any prices without prior notice.

EXPORT

We are a UK based company and do not ordinarily offer overseas shipping. However, please contact us if you have a special requirement for delivery.

LINKS TO THIRD PARTY WEBSITES

The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

COPYRIGHT

All copyright, trade mark and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to KPod Coffee or otherwise used by KPod Coffee as permitted by law. In accessing the Website, you agree that you will access the content solely for your personal or commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder KPod Coffee.

DISCLAIMERS AND LIMITATION OF LIABILITY

The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, KPod Coffee will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

KPod Coffee makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else, which may be harmful or destructive.

Nothing in these Terms and Conditions shall be construed to exclude or limit the liability of KPod Coffee for death or personal injury as a result of the negligence KPod Coffee or that of its employees or agents.

INDEMNITY

You agree to indemnify and hold KPod Coffee and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against KPod Coffee arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

SEVERANCE

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

Website Terms of Use

By accessing the KPod Coffee Web pages you agree to the following terms. If you do not agree to the following terms, please be aware that you are not allowed to use the site.

The contents of KPod Coffee Web pages are Copyright © KPod Coffee 2024. Any rights not expressly granted herein are reserved. Reproduction, transfer, distribution or storage of part or all of the contents in any form without the prior written permission of KPod Coffee is prohibited except in accordance with the following terms:

KPod Coffee consents to you browsing KPod Coffee Web pages on your computer or printing copies of extracts from these pages for your personal use only and not for redistribution unless consented to in writing by KPod Coffee. Individual documents in our World Wide Web pages may be subject to additional terms indicated in those documents.

The use of this site and the content therein, is permitted to private, non-commercial use. The use of press releases and other documents classified as public is permitted in public communications if the source for the information has been stated.

This site and the contents herein are provided as a convenience to you. The contents of KPod Coffee Web pages are provided on "as is" and "as available" basis. KPod Coffee does not warrant that its Web pages will be uninterrupted or error-free. KPod Coffee reserves the right to revise the pages or withdraw access to them at any time. NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS MADE IN RELATION TO THE AVAILABILITY, ACCURACY, RELIABILITY OR CONTENT OF THESE PAGES. KPod Coffee SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SERVICE, EVEN IF KPod Coffee HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF KPod Coffee WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

For your easy accessibility KPod Coffee may include links to sites on the Internet that are owned or operated by third parties. By linking to such third-party site, you shall review and agree to that site's rules of use before using such site. You also agree that KPod Coffee has no control over the content of that site and cannot assume any responsibility for material created or published by such third-party sites. In addition, a link to a non-KPod Coffee site does not imply that KPod Coffee endorses the site or the products or services referenced in such third party site.

By submitting material to any of our servers, for example, by e-mail or via the KPod Coffee Web pages, you agree that: (a) the material will not contain any item that is unlawful or otherwise unfit for publication; (b) you will use reasonable efforts to scan and remove any viruses or other contaminating or destructive features before submitting any material; and (c) you own the material or have the unlimited right to provide it to us and KPod Coffee may publish the material free of charge and/or incorporate it or any concepts described in it in our products without accountability or liability (d) you agree not to take action against us in relation to material that you submit and you agree to indemnify us if any third party takes action against us in relation to the material you submit.

KPod Coffee does not and cannot review the content posted by users on its site and is not responsible for such content. KPod Coffee may at any time at its discretion remove any content posted by users.

KPod Coffee's product names are either trademarks or registered trademarks of KPod Coffee. Other product and company names mentioned herein may be trademarks or trade names of their respective owners. Your access to this site should not be construed as granting, by implication or otherwise, any license or right to use any marks appearing on the site without the prior written consent of KPod Coffee or the third party owner thereof.

This website is owned and operated by COTSWOLD COFFEE COMPANY LTD.

We are registered in England and Wales under registration number 08822326, and our registered office is at Unit 37 Bidavon Industrial Estate, Waterloo Road, Bidford On Avon, Alcester, Warwickshire, B50 4JW.

Our principal place of business is at Unit 37 Bidavon Industrial Estate, Waterloo Road, Bidford On Avon, Alcester, Warwickshire, B50 4JW.